We're so glad you asked!
Read on for answers to some of our most commonly-asked questions...
Is there an age requirement at the spa?
Thérapie Day Spa is an adult environment, created for your relaxation and rejuvenation. Young clients age 16 and up may receive spa/massage treatments with a parent//guardian’s permission and a completed waiver. You can find our waiver here! For clients age 13-16, please contact us for more information.
What should I wear for my treatment?
Wear whatever is most comfortable for you! For spa treatments, you may disrobe to your level of comfort. Spa wraps and robes are available for your comfort as well.
What is Thérapie’s cancellation policy?
We require 24 hours advanced notice for any cancellation or change of service requests. Failure to notify us prior to that 24 hour window will result in a 100% charge of scheduled treatments. No exceptions.
What happens if I am late for my treatment or unable to keep my appointment?
If you are running late for your treatment time, please call us to let us know. Your therapist will complete as much of the session as the schedule allows for. Failure to arrive for a scheduled treatment will result in a 100% charge of scheduled treatments.
What happens if I have a special health condition?
Thérapie believes in massage and esthetics as a valuable part of your health care regimen. Please note that some conditions/injuries have contraindications, and therefore require a doctor’s release in order for us to complete treatment. If you have a health condition and are currently being treated by a doctor OR have been treated in the past 6 months, please notify the spa prior to your service and plan to provide a doctor’s release upon arrival at the spa. Prior to your session, please notify your therapist if you have any pain, chronic or acute. We thank you for your help in creating a safe environment for your healing.
I just found out that I am pregnant. Should I tell my therapist?
Yes please! We are honored to support you throughout your pregnancy. It is important to let us know when booking your appointment that you are expecting (even if nobody else knows yet!) so that we may be fully prepared to serve you best. While we believe that first trimester bodywork is not only safe but an essential part of a healthy pregnancy, there are certain contraindications that are important to honor. Our skilled prenatal therapists have extensive training in prenatal bodywork and are fully equipped to support you throughout your prenatal journey.
Where can I purchase a gift certificate?
Gift certificates are available in both shops during regular business hours. For your convenience, we offer online gift certificate sales, accessible here. Gift certificates may be purchased in any amount or for any service combination you would like! Gift certificates are redeemable at either location, regardless of where the purchase was made.
Where should I park?
We do not have dedicated customer parking, however street parking is available. We find it’s best to allocate a few extra minutes to find a parking spot so that you are calm and ready to relax when you arrive at the spa! Please note that Voltaire Street in Ocean Beach has street sweeping one one side of the street from 8am-10am on Wednesday and Friday each week.
Which massage should I book?
At Thérapie, we take great care in providing individualized treatments tailored to your unique needs. You will have time to connect with your therapist prior to the start of your session in order to give them a sense of what you are looking to achieve in your session, as well as talk about what your preference in pressure is. If you are unsure as to which service to book, we recommend booking our Thérapie Signature Massage, which incorporates both relaxing work as well as deeper, more focused pressure in areas of concern. You can find more information about our specific massage styles and treatment options here.
What does my therapist need to know about my health?
Knowledge is power! We believe in treating the whole body, and it is important that your therapist has a clear idea of what you are experiencing in order to best serve you. Random examples include: anxiety, recent change in employment, tingling in the hands, frequent headaches, possible pregnancy, etc.
How long does hair need to be prior to waxing appointment?
Hair needs to be at least a quarter of an inch to be waxed. It is also recommended the the hair be no longer than an inch; trimming is recommended prior to your appointment.
What should i do to prevent/combat ingrown hair?
We recommend exfoliating the skin between waxing appointments. Please ask your esthetician for product recommendation and instructions for use.
My skin is very sensitive after waxing; what can I do about this?
We recommend using an over-the-counter hydrocortisone cream post-treatment, as it will alleviate some redness and irritation.
Which facial should I book?
We customize each and every treatment to meet your unique needs. You and your esthetician will work together to find an appropriate course of treatment. If you are unsure about which facial to book, we recommend booking our Glow Thérapie Signature Facial, which offers customized, comprehensive results. You can find more information about our Skincare offerings here. If you have any further questions or concerns, don’t hesitate to call us and inquire about a complimentary skincare consultation.
Does my face need to be clean-shaven in order to receive a Men’s Thérapie Facial?
No! Bring on the beards :)
How do I prepare for my Peel Thérapie Facial?
Please refrain from using products containing retinol for AT LEAST three days prior to peel appointment. If you are currently using Accutane, you will need to wait at least 6 months after discontinuing use before booking a Peel. Avoid extended sun exposure for 48 hours prior to and after treatment. Your esthetician can answer any other questions that arise prior to your appointment.