We're so glad you asked!
General FAQ
Is there an age requirement at the spa?
Yes! While Thérapie Day Spa is commonly an adult environment, we do have two specifically designed services for Teens! Teenagers ages 15 - 17 may book our Teen massage. Teenagers ages 13 - 17 may book our Teen facial. To learn more about what is required to book your Teen at Thérapie click here. Already booked your teen and need to fill out the Youth Consent Waiver? Click here.
What should I wear for my treatment?
Wear whatever is most comfortable for you! For spa treatments, you may disrobe to your level of comfort. Spa robes are available for your comfort as well.
What is Thérapie’s cancellation policy?
Your appointments are very important to us here at Thérapie Day Spa, this time has been reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request 24-hours notice for cancellations or rescheduling all appointments. This policy allows us to attract and retain the best therapists to provide for our guests. We will be asking for a credit card to have on file when reserving an appointment. Clients who provide less than 24 hour notice will be charged 50% of scheduled services. No-show appointments will be charged 100% of scheduled services. As a courtesy, we will email you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the potential of a cancellation fee. By scheduling, you acknowledge and agree to this policy.
What happens if I am late for my treatment or unable to keep my appointment?
If you are running late for your treatment time, please call us to let us know. Your therapist will complete as much of the session as the schedule allows for. Failure to arrive for a scheduled treatment will result in a 100% charge of scheduled treatments.
What happens if I have a special health condition?
Thérapie believes in massage and esthetics as a valuable part of your health care regimen. Please note that some conditions/injuries have contraindications, and therefore require a doctor’s release in order for us to complete treatment. If you have a health condition and are currently being treated by a doctor OR have been treated in the past 6 months, please notify the spa prior to your service and plan to provide a doctor’s release upon arrival at the spa. Prior to your session, please notify your therapist if you have any pain, chronic or acute. We thank you for your help in creating a safe environment for your healing.
I just found out that I am pregnant. Should I tell my therapist?
Yes please! We are honored to support you throughout your pregnancy. It is important to let us know when booking your appointment that you are expecting (even if nobody else knows yet!) so that we may be fully prepared to serve you best. While we believe that first trimester bodywork is not only safe but an essential part of a healthy pregnancy, there are certain contraindications that are important to honor. Our skilled prenatal therapists have extensive training in prenatal bodywork and are fully equipped to support you throughout your prenatal journey. With that in mind not all of therapist are trained in prenatal massage/not all of our therapists work on all 3 trimesters of pregnancy. Knowing you are expecting before you show up for an appointment better prepares us to make sure you are booked correctly.
Where can I purchase a gift certificate?
Gift certificates are available during regular business hours. For your convenience, we offer online gift certificate sales, accessible here. Gift certificates may be purchased in any amount! We DO NOT take Spa Finder or Spa Wish Gift Cards. We do accept Spa Week.
Where should I park?
We do not have dedicated customer parking, street parking is available as well as a public parking lot on Bacon Street between Voltaire Street and West Point Loma Blvd. We find it’s best to allocate a few extra minutes to find a parking spot so that you are calm and ready to relax when you arrive at the spa! Please note that Voltaire Street in Ocean Beach has street sweeping on one side of the street from 8am-10am on Wednesday and Friday each week.
Massage FAQ
Which massage should I book?
At Thérapie, we take great care in providing individualized treatments tailored to your unique needs. You will have time to connect with your therapist prior to the start of your session in order to give them a sense of what you are looking to achieve in your session, as well as talk about what your preference in pressure is. If you are unsure as to which service to book, we recommend booking our Signature Massage, which incorporates both relaxing work as well as deeper, more focused pressure in areas of concern. You can find more information about our specific massage styles and treatment options here.
What does my therapist need to know about my health?
Knowledge is power! We believe in treating the whole body, and it is important that your therapist has a clear idea of what you are experiencing in order to best serve you. Random examples include: anxiety, recent change in employment, tingling in the hands, frequent headaches, possible pregnancy, etc.
Waxing FAQ
How long does hair need to be prior to waxing appointment?
Hair needs to be at least a quarter of an inch to be waxed. It is also recommended the the hair be no longer than an inch; trimming is recommended prior to your appointment.
What should i do to prevent/combat ingrown hair?
We recommend exfoliating the skin between waxing appointments. Please ask your esthetician for product recommendation and instructions for use.
My skin is very sensitive after waxing; what can I do about this?
We recommend using an over-the-counter hydrocortisone cream post-treatment, as it will alleviate some redness and irritation.
Facial FAQ
Which facial should I book?
We customize each and every treatment to meet your unique needs. You and your esthetician will work together to find an appropriate course of treatment. If you are unsure about which facial to book, we recommend booking our Glow Signature Facial, which offers customized, comprehensive results. You can find more information about our Skincare offerings here. If you have any further questions or concerns, don’t hesitate to call us and inquire about a complimentary skincare consultation.
Does my face need to be clean-shaven in order to receive a Facial?
No! Any and all facial hair is welcome!
How do I prepare for my Peel Thérapie Facial?
Please refrain from using products containing retinol for AT LEAST three days prior to peel appointment. If you are currently using Accutane, you will need to wait at least 6 months after discontinuing use before booking a Peel. Avoid extended sun exposure for 48 hours prior to and after treatment. Your esthetician can answer any other questions that arise prior to your appointment.
What should I do if I have an open wound or Cold Sore?
We ask that in cases of any open wounds on the face, including cold sores that you schedule your appointment when you are fully healed. If you already have an appointment scheduled we ask that you call and reschedule your appointment for a later date or cancel.